IS 17802 Explained: India's ICT Accessibility Standard and How to Test for It
IS 17802 is India's two-part standard for accessible ICT products and services. This explainer covers what Part 1 and Part 2 contain, how the standard maps to EN 301…
Food Delivery and Restaurant
Software Testing Services
Vervali tests ordering, delivery and restaurant operations software: menu and catalogue accuracy, cart and checkout, payment and wallet integrations, live order tracking and map integrations, driver and kitchen applications, promotions and loyalty logic, and behaviour under lunch and dinner peaks. Delivered from an ISO/IEC 27001 environment under CMMI Maturity Level 3 process.
150+ clients
450+ projects
275+ engineers
15+ years
ISO/IEC 17025:2017Accredited testing laboratory
CMMI Maturity Level 3The process is written down and repeats
ISO 9001:2015Quality management
ISO/IEC 27001Information security
What We Test in an Ordering and Delivery Product
Menu to checkout to the kitchen to the driver, tested end to end and under lunch-hour peak load.
Menu and Catalogue
Item availability against what the kitchen actually has. A dish that looks in stock while the kitchen is out is the miss a customer reports.
Cart and Checkout
Modifiers, combinations and a final price that matches the price shown. We test the tax, the tip and a diner who already paid on a second device.
Payments and Wallets
Card, wallet and the refund that has to land. PCI is in scope when card data moves. Method is on API testing services.
Live Tracking and Maps
An estimate moving the wrong way is the most complained-about failure here. We test the stale ping, the recut and the drop on a poor network.
Driver and Kitchen Apps
Assignment, batching, the offline case, accept, prep time and the ticket that has to print. Device coverage is on mobile application testing.
Promotions and Loyalty
The discount logic that silently gives away margin. Expected values come from the table you named. Rewards method is on loyalty and rewards.
Need ordering, tracking and peak-hour coverage that matches how a lunch rush fails?
Free Flow TestPeak-Hour Performance, Not a Home Page Spike
Two sharp daily peaks, a weekly peak and a weather spike nobody schedules. We model concurrent orders, not page views.
Lunch and Dinner
Two sharp daily peaks, modelled from last week's own order volumes. Login that stays up while assignment dies is a failed rush.
The Weekly Peak
Friday night or the day your market actually peaks. Checkout that holds while tracking dies is still a failed order.
A Weather Spike
Nobody schedules it. Assignment, batching and the ETA have to move with demand, and we test that they do.
What usually breaks first is assignment and tracking rather than checkout. Method is on performance testing.
Location, Mapping and Third-Party Integrations
What is tested is behaviour when the third party is slow rather than absent, because that is the case nobody scripts.
Maps and Address
The pin, the zone and the address the driver can actually find. A geofence that never fired is a late drop, so we test the slow map vendor.
Payments
The capture that has to land and the refund that has to reverse. Named gateways are agreed after NDA, and we do not issue a PCI certificate.
Aggregators
A partner feed that posts late or duplicates. An order that looks accepted while the kitchen never saw it is the miss.
Accessibility for Ordering Flows
An ordering flow a screen-reader user cannot complete is an order that does not happen.
Keyboard and Screen Reader
The checkout a diner has to complete, tested with keyboard and screen reader against the WCAG level you name. Method is on accessibility testing.
ADA Title III Exposure
Restaurant and delivery brands sit inside ADA exposure. Audit and documentation support is on ADA and Section 508 compliance testing.
Related Work in Retail and Ecommerce
Vervali has not yet delivered a food delivery platform, and this page will not invent one. These are adjacent ordering and checkout engagements, described as retail.
USA · CAD supplies retailer · WordPress ecommerce
A scalable ecommerce store for CAD products and engineering supplies, with a responsive design and personalised recommendations. After: 30% more online sales in the first quarter after launch and 50% lower cart abandonment.
30% more online sales 50% lower cart abandonmentIndia · supplements retailer · Shopify store
A mobile-first Shopify store built for high traffic, fast-moving products and frequent product drops, with real-time inventory and a faster checkout. After: 40% faster page loads, 50% more mobile conversions and 30% better campaign performance.
40% faster page loads 50% more mobile conversions 30% better campaign performanceIndia · cookware brand · ecommerce store
A custom ecommerce store with full website management, including product listings, orders, payments and QA across browsers and devices. After: 35% more online orders in the first three months, 40% faster page load and checkout, and 50% fewer site errors and failed transactions.
35% more online orders 40% faster page load and checkout 50% fewer failed transactionsKnow the platform and the peak that cannot fail? A QA lead can scope the coverage.
Talk to a QA LeadHow an Engagement Starts
From one ordering flow to coverage that keeps pace with every peak, 9am to 1pm Eastern with delivery from India.
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01
Share the Platform
Tell us the surfaces in play (menu, checkout, payments, tracking, driver, kitchen, promotions), the peak calendar and staging access under NDA.
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02
Get the Coverage Model
A first assessment is quoted after that look, and it can sit before a known lunch or dinner peak.
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03
Start With One Flow
A free test of one ordering flow is the fastest first look. We do not copy production diner records into a test environment.
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04
Keep It Current, Build What's Next
The pack stays current as menus and partners change. The same team can build the store through our ecommerce solutions.
Frequently Asked Questions
Ordering, delivery and restaurant operations software: menu and catalogue, cart and checkout, payments and wallets, live tracking and maps, driver and kitchen applications, and promotions and loyalty. We have not yet delivered a named food delivery platform. Adjacent retail ordering work is on ecommerce testing.
We test payment and wallet paths, access to diner records, the driver and kitchen apps and the map and aggregator integrations. PCI is in scope when card data moves, and we do not issue a PCI certificate. Attack work is scoped separately on security testing.
Yes. We model concurrent orders, not page views: two daily peaks, a weekly peak and a weather spike. Assignment and tracking usually break before checkout. We do not quote a concurrent-user number we cannot evidence. Method is on performance testing, and a free flow test is the first look.
Most engagements land at $25 to $49 an hour blended. Price follows the surfaces in play, how many apps are involved, and whether a lunch-peak load pack sits in the same week. A free test of one ordering flow shows the surface before anyone writes a quote.
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