Software Testing Checklist: What Belongs on It, Phase by Phase
This software testing checklist groups every item by the phase of the test process it belongs to, marks the items teams routinely skip, and shows how to wire the lis…
AI Customer Support
Automation, Built and Tested
Implement AI-driven support automation to enhance customer engagement and streamline operations. Vervali builds support chatbots and AI agents that answer, route and escalate across your channels, then tests them for accuracy, hallucination and handover before customers ever see them. Every agent ships with an evaluation suite your team keeps.
150+ clients
450+ projects
275+ engineers
15+ years
ISO/IEC 17025:2017Accredited testing laboratory
CMMI Maturity Level 3The process is written down and repeats
ISO 9001:2015Quality management
ISO/IEC 27001Information security
Support Chatbots and AI Agents, Built and Tested
Agents that resolve routine questions on their own and hand the rest to a person, with accuracy tested before launch.
AI-Powered Virtual Assistants
Machine learning and NLP assistants that give instant, accurate answers across channels, with evaluation designed in from the first sprint.
Automated Ticketing and Routing
Tickets created and routed to the right team or agent automatically, with a named escalation path to a person.
Multilingual and Proactive Support
Conversations in the languages your customers use, and proactive prompts drawn from past interactions when that data exists.
CRM and Secure Integrations
Encrypted channels and secure APIs into your CRM and helpdesk, so the agent sees context without exposing customer data.
A support bot that guesses is worse than no bot at all.
Free Agent ReviewHow We Keep Agents Accurate
Testing is part of the build, so the agent stays reliable after launch, not just on demo day.
Evaluation Suites
A set of real customer questions with approved answers, run against the agent before every release.
Hallucination Testing
Checks that catch invented prices, policies or promises before a customer reads them.
Escalation Paths
Tests that confirm the agent hands off to a person when it should, with the full conversation attached.
Regression After Every Change
New prompts, models or knowledge updates rerun the suite, so a fix in one place does not break another.
Channels and Integrations
One agent across the places your customers already ask for help, connected to the systems your team uses.
Website and In-App Chat
Chat widgets on your website and inside your mobile apps, sharing one knowledge base and one evaluation suite, so customers get the same answer wherever they ask.
Social and Messaging
Support on social and messaging channels, with the same escalation rules and tone of voice as your own site, and every conversation logged for review.
CRM and Helpdesk
Integrations with the CRM and helpdesk you already run, named in the quote, so tickets, history and customer context flow both ways without manual copying.
Support Automation or Test Automation
Building a support agent and automating your software tests are different jobs. Pick the one you need.
Choose Support Automation When
You want a chatbot or AI agent that answers customers, routes tickets and escalates to people, built and tested by one team, with an evaluation suite that keeps it accurate after launch.
Choose Test Automation When
You want automated tests for your own product. See our test automation services, API test automation, AI-powered test automation and mobile test automation teams.
Case Studies
The testing discipline behind our agents, proven on high-traffic customer journeys.
Major airline · booking and check-in
Before: test coverage was too thin for the release pace, and customers were reporting issues the team had missed. Vervali automated the stable booking and check-in journeys. After two release cycles: 85% test coverage and 70% fewer customer-reported issues.
85% test coverage70% fewer customer-reported issuesSME finance platform
Before: testing time was eating the sprint. Vervali automated the repeatable finance journeys and kept exploratory work with a person, the same split we use for support agents: automation owns what is stable, people own the rest. After: 40% less testing time.
40% less testing timeHow a Support Agent Starts
From your top questions to a live, tested agent, 9am to 1pm Eastern with delivery from India.
-
01
Share Your Top Questions
Tell us the channels, the CRM and the questions your support team answers most often.
-
02
Free Agent Review
We review one existing bot or support flow and show where it guesses, stalls or fails to escalate.
-
03
Build and Evaluate
We build the agent with its evaluation suite, then test accuracy, hallucination and handover.
-
04
Launch and Monitor
The agent goes live in stages, and the suite reruns on every change so accuracy holds.
Frequently Asked Questions
No. AI support agents still need people to design their evaluation suites, decide which questions a bot must never answer alone and judge whether an answer is safe to send. Our testers write those evaluations and hallucination checks for every agent we build. AI takes over routine conversations, while testers make sure it stays accurate after launch.
Yes, especially testers who can evaluate AI systems rather than only click through a UI. Demand is strong for evaluation design, escalation testing, hallucination checks and CRM integration testing. Vervali builds and tests support agents from an ISO/IEC 17025 accredited lab, working 9am to 1pm Eastern with delivery from India.
Test automation runs repeatable checks without a person clicking through each one. For a support agent, that means running hundreds of real customer questions against the bot before every release, catching wrong or invented answers and confirming escalation works. The same approach protects your agent each time prompts, models or knowledge sources change.
Widely used tools include Selenium, Playwright, Cypress, Appium, Postman, REST Assured, k6, JMeter, TestRail and Katalon. For AI support agents, the more important tools are the evaluation suite, the conversation logs and the CRM test environment your team can keep after handover. A free agent review shows which of these your setup needs.
The best partner tests what it builds. For support automation, that means evaluation suites, hallucination checks and escalation tests delivered with the agent. Vervali is an ISO/IEC 17025 accredited lab with CMMI Level 3 process and 275+ engineers, working 9am to 1pm Eastern with delivery from India. A free agent review shows our approach first.
Judge them on whether they keep automation accurate after handover, not on a ranking. Vervali brings ISO/IEC 17025, CMMI Level 3 and a free agent review to that test. Clutch is where buyers compare ratings. Alongside support agents, we run test automation, API test automation and mobile test automation for product teams.
It can be, especially for testers who can keep AI systems accurate in production. Skills in evaluation design, hallucination testing and integration testing are increasingly valued as more companies deploy support agents. If you are deciding whether to build this capability or buy it, a free agent review shows what the work involves.
For support automation, a consultant reviews your channels and ticket data, decides which conversations a bot should own and which must reach a person, and defines the answers that need hallucination testing. Then the team builds the agent, connects it to your CRM and delivers the evaluation suite. Our engagements start with a free agent review.
Email Us
Call Us
